Shipping Policy

Shipping Duration

Hong Kong: 1-3 working days after order confirmation, via SF Express

Macau: 3-5 working days after order confirmation, via SF Express

 

Shipping fee

Hong Kong&Macau: $30

Free shipping: Orders over $500

Important notes

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Unforeseen circumstances (e.g., customs delays, weather, or carrier issues)  may cause delays. We strive to meet estimated delivery times. Your patience is gratefully appreciated.

If your package is lost in transit, please contact us at luminaime.order@gmail.com or via instagram within 15 days of the shipping confirmation. We would investigate and provide a refund or replacement subject to availability.

If your order arrives damaged, please contact us via luminaime.order@gmail.com or via instagram within 7 days of receipt with photos of the damage. We would provide a refund or replacement subject to availability.

For any other shipping-related inquiries, please feel free to reach us via luminaime.order@gmail.com or via instagram. Thank you for your kind attention.